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Mackay Growers - Marketing Choice with QSL

    Marketing and pool nominations for the 2020 Season have now closed.

    You can still choose QSL as your marketer and access pricing for the 2021, 2022 and 2023 Seasons at any time.

    For more information about our 2020-Season product range, or the marketing nomination process for coming seasons, please click on the links below or call your local QSL team on 4967 4618.


    The following Frequently Asked Questions cover off on some common queries about the QSL payment process.

    When am I paid by QSL?

    You generally receive a payment from QSL in the week following a cane delivery, with payments made on a Friday for the previous week's deliveries up until midnight Saturday. You may also receive a payment from QSL if there has been an increase in the QSL Advances rate, or if your miller has passed on funds owing for allowances, adjustments or GST.

    If you chose to be paid directly by QSL, we will deposit your payment directly into your nominated bank account/s. If you elected to be paid via your miller, we will pass your QSL payment onto your miller to pay to you.

    Where do I find details about my QSL payment?

    QSL issues you with a statement via email each time we pay you. All of your QSL statements are also available in your QSL Direct online account. Growers with no email address receive a hardcopy statement in the mail.

    Do I still get information from my miller about my cane delivery?

    Yes. As well as your QSL Statement, you still receive a Recipient Created Tax Invoice (RCTI) from your miller detailing your weekly cane deliveries as well as the associated GST, allowances, deductions and any payments you have arranged to third parties.

    I've got a question about my new QSL statement. Can someone help me?

    Yes! Your local QSL team is happy to help. Just give us a call on 0418 978 120 and we can talk you through your statement and answer any questions you may have.

    I'm having trouble reconciling my new statement with my miller's paperwork. What should I do?

    Just give us your miller-provided paperwork and we can do this for you.

    Do I use my QSL statements in my bookwork/BAS?

    No, there are no changes to the way you do your bookwork. Just use your miller-provided paperwork - your QSL statements are for information purposes only.

    Does QSL pay my allowances and deductions?

    Allowances and deductions under your Cane Supply Agreement and based on the tonnage of cane delivered or processed, such as CANEGROWERS levies and harvester contractor payments, are paid by your miller and shown on the RCTI they provide you. For growers paid directly by QSL, the total of such amounts are also reflected on your QSL statement.

    Does QSL also pay my third-party payments, such as a lease or lien?

    No. Any payments based on the gross value of your cane are paid by your miller and detailed on your statement from them.

    Where can I find more details about the QSL statement?

    You can find a sample QSL payment statement by clicking on the link below. The QSL team is also happy to answer any questions you may have. Just call 4967 4618 or the QSL Direct Helpline at 1800 870 756.


    QSL pays a Loyalty Bonus to growers who elect QSL as their marketer for 3 seasons in Advance. To qualify for the 2020-Season bonus you must nominate QSL as your GEI Sugar Marketer for the 2020, 2021 and 2022 Seasons by 30 June 2021.

    Click the links below for details:


    QSL Direct is the online portal used by growers with QSL Grower Pricing Agreements to submit and monitor their QSL pricing decisions and associated payments. 

    To log on to QSL Direct, visit or click on the link at the top right of this page.

    Access to QSL Direct is only available once the Grower:

    • Has chosen QSL as their GEI Sugar Marketer; and
    • Has a Grower Pricing Agreement (GPA) in place with QSL

    To learn more about the QSL Direct Portal, please read the Fact Sheets below:

    ​Need help? Call the QSL Direct Helpline on 1800 870 756.